All Maha Fitness products are guaranteed against manufacturing defects for 1 full year from the date of purchase. Damage caused by the environment (prolonged exposure to wind, rain, snow, heavy humidity, mold, mildew, rot, rusting etc.), improper use, or improper care and maintenance is not covered. Normal wear and tear of the product should be expected and does also not fall under the warranty. Misused and mistreated items are also not a manufacturer's defect. Any submitted claims must be accompanied by the warranty claim form (download below), proof of purchase and photos of the damaged product in question. Your request will not be reviewed without these items. Claims will be responded to within 5 business days. Please note, if an item has been discontinued, we reserve the right to offer a similar model in it's place. Some products are only available while supplies last. If a product is no longer available, it cannot be replaced. Replacement product cannot be offered if you have already obtained a monetary refund from the vendor you purchased from for a defective item. Submission of a claim does not guarentee an approval.
Please note, the warranty is handled by Maha Fitness Products parent comapny, Bliss Hammocks Inc, so you may receive an email response from this company.
Warranty Claims can be sent to our Customer Service team at email@example.com for further review.
*Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales
Any parts found to be missing from the box should be reported to us right away at the above email address within a few weeks of the purchase. We can only send out missing parts when the request is accompanied by a proof of purchase.
-Rust is caused by the environment and is not covered by the warranty. It is also not a defect. Small amounts of surface rust shouldn’t compromise the structural integrity of the product. To extend the life of your product, follow the care and maintenance guidelines:
-Wash with mild soap and water and dry thoroughly with towel. This will remove surface rust and salt.
-Remove rust best possible and use touch up enamel paint on exposed steel.
-Heavy rusting will weaken the product.
-Always use safety and inspect before using the product.
A return authorization number must be obtained for any returns. Please contact firstname.lastname@example.org for this number. Once obtained, it should be written on the package. We do not provide return labels, so it may be shipped back to us any way at the customer’s expense. Once the item is received and accounted for (undamaged) then a refund will be issued, minus a 25% restocking fee. Please take care to check sizes and measurements before ordering so you can be certain of accuracy.
***Please note: Any item received with shipping damage should be reported to the below email within two weeks of the purchase date. Beyond that, you may no longer be eligible to receive the part. A copy of your proof of purchase and photo of damage is required.***
Please contact Customer Service by email if you are searching for a replacement part that is not sold on this website. Be sure to include the model # or the name of the product you have. Please also include a copy of the proof of purchase and a photo of the item needed to email@example.com for review. These items will help our team to better assist you. Not all parts are available - if we do not have it, your rep will let you know. Please allow a 2-4 business day response time during our busy season. (If request is submitted on a Saturday or Sunday, it will be responded to on a business day). We reserve the right to deny a part request if the above requirements are not met.
*Please note: Replacement policy excludes clearance/closeout items, non-retail, private sales, and auction website sales as those items are part of a special offer.*